Premier Park parking charge: how to read the notice and what to do

Start at the details panel on the right. Issued date 22 October 2026. Entry 20:18 on 18 October, exit 02:02 on 19 October. That is one stay that ran past midnight, not two tickets. Duration 5 hours 44 minutes, which is simply exit minus entry.

They have called 2 hours 44 minutes of that an overstay. Subtract that from 5 hours 44 minutes and you get a 3-hour maximum stay. Whether those 3 hours were on a sign you could actually read at the entrance you used is a different question from whether the camera times are roughly right.

• Reason line: Exceeded Maximum Stay Period (ANPR)
• £60 if paid within 14 days of the issued date, so from 22 October on this letter, not from the night of the stay
• £100 in the amount box, which also says 'Within 29 days'. That 29-day figure is not the appeal deadline
• Night photos of the plate with headlights. Ordinary ANPR, not a police matter
• A keeper warning under paragraph 9(2)(f) of Schedule 4 to the Protection of Freedoms Act 2012, which is an England and Wales route
• A line that further recovery 'may increase' the amount to £170
• Pay at www.pcnpayments.com or 01302 513232, quoting the PCN number and registration. Post goes to Premier Park Ltd, PO Box 624, Exeter, EX1 9JG. Cheques to Premier Park Ltd. No cash

A reminder from Premier Park is still their PCN. A demand around £170 is the original charge plus the industry recovery add-on of up to £70. A letter before claim is pre-action, not a judgment. A county court claim form has its own deadline. A CCJ means judgment has already been entered. ParkingPack stops before the court stage. The shop or landowner is not the company you appeal to.

The £60 is 14 days from the issued date. On this letter that is 22 October 2026. If the post was slow, that window may already be tight. You can still appeal after it lapses.

The appeal itself is 28 days beginning the day after the notice is given, not the day you opened the envelope and not the night you parked. For a posted ANPR notice, 'given' is usually treated as two working days after it was sent. Premier Park also wants the keeper notice itself to go out within 14 days beginning the day after the stay ended. Here the stay ended in the early hours of 19 October and the letter is dated 22 October, which is inside that window if it was posted promptly. If your dates look late, put that in the appeal. Do not use it as a reason to miss their 28-day appeal clock.

This is from the reverse of the notice and from appeals.premierpark.co.uk. They will not discuss a PCN by phone or email.

1. Go to appeals.premierpark.co.uk. One PCN at a time
2. You must give the PCN number, registration, full name, a postal address they can write to, and an email. Incomplete appeals are not considered
3. Put the evidence in with the first submission. They also point to the Appeals Charter in Annex F of the Single Code, which can mean a cancel or a £20 reduced settlement rather than a full win
4. They say the charge is held while they decide, and that they will email within 28 days. Add [email protected], [email protected] and [email protected] to safe senders. Check junk. Silence is not a win. Their own page says so
5. A proper submit should show a confirmation page and an automated email. If you get neither, try again or post it to the address on the notice
6. If they reject you, the amount you appealed at stays open for 14 days. They should then give POPLA details and 28 days from dismissal. Premier Park is a BPA operator, so follow the POPLA code on that letter
7. Going to POPLA drops the reduced amount. You cannot pay the discount and run POPLA together

The two photos are a front plate and a rear plate. They show a vehicle with that registration at those times. They do not show where the car was for the hours in between, whether a three-hour limit was readable from the entrance you used, or whether you left and came back.

The industry code expects a short consideration period on the way in, often at least 5 minutes on sites open to the public, and usually 10 minutes' grace after a permitted stay. Those minutes are not extra free parking you can add together, and they will not explain a stay of 5 hours 44 minutes. Ask Premier Park for every capture of that registration on that date, whether a manual quality check was done, and what consideration or grace they applied. The sentence on this letter about signage being 'clearly displayed throughout the area' is their standard wording. It is not proof the signs were readable from your entrance at 20:18.

At POPLA the operator has to show the charge was issued correctly. That still depends on what you send them.

The entrance you used is often the first useful point, especially at night. POPLA has already allowed a Premier Park appeal where the operator produced signs for the wrong entrance. Payment, a permit or an app session that covers the stay, including a minor keying error, is the next. Hire companies should send the agreement and a signed statement of liability, because the reverse of the notice asks for that. Proof you were not the keeper that day is another. Dates that look late against the 14-day camera-case window can go in as well, but they rarely carry a file on their own.

'I did not see any signs', with no photos, usually fails. So does 'I was not that long' when the times already fit a long stay. A shop manager who said they would sort it does not close the file unless Premier Park has cancelled the PCN in writing with the reference. A complaint does not pause the charge: they say they acknowledge it in 14 days and answer in 28. And a downloaded argument that Premier Park 'did not use POFA' is a poor fit for this letter, because the paragraph 9(2)(f) warning is already on it.

1. PCN number, registration, name, postal address and email, exactly as they ask
2. A short timeline. If you were there overnight, say so instead of arguing with the two dates
3. The entrance you used, and why a three-hour limit did not apply, was not readable, or was not broken
4. Copies of receipts, app screens, location history, tracking, appointments, hire papers or sign photos. Not originals
5. A list of what you want from them: the full ANPR log, signs for your entrance, the maximum stay they say applied, any grace they deducted, and, at POPLA, the landowner authority
6. If you were not driving, say so. If you want liability moved, use transfer.premierpark.co.uk as well. If someone else is appealing for you, they need signed authority from the keeper or driver

If you miss the discounted window the amount is £100. Later letters then add up to £70 under the Single Code, which is why the total often reads about £170. Some files then get a letter before claim and a county court claim. If you do not answer a claim form, a default judgment (a CCJ) can be entered. That is a court order, not this PCN with a new heading.

1. 1
   You still have the Premier Park appeal window

   Do not pay. Submit at appeals.premierpark.co.uk. Keep the confirmation page and the email. If neither arrives, post the appeal and keep proof of postage.

2. 2
   The £60 window has gone, the 28 days have not

   Appeal anyway. Premier Park says the rate that applied when you appealed is then held for 14 days after any rejection.

3. 3
   They have already rejected you

   Use the POPLA code within 28 days, or pay the held amount within 14 days. POPLA usually ends the discount.

4. 4
   A later letter asks for about £170, with no claim form

   Match the PCN number. If an operator or POPLA window is still open, use it. The extra £70 is a recovery add-on.

5. 5
   You have a claim form or a CCJ

   That is outside ParkingPack. Read the court deadline. The ANPR photos and the blue banner are not the claim.