Link every file
Connect each upload to the deduction it supports.
Guide
Evidence guide
What to upload, how to describe it, and what usually helps your case look clear to a landlord, agent, or deposit scheme.
Describe what it shows
One clear sentence is enough — say what the file proves.
Prefer dated proof
Photos, reports and messages with dates are usually stronger.
Keep general evidence general
Only use whole-case files when they support the full dispute.
Link evidence to the right deduction
Deposit schemes usually assess each charge separately.
A move-out kitchen photo helps a cleaning dispute much more when it is linked to that cleaning deduction — not sitting in a general pile.
If one file supports more than one charge, link it to the most relevant deduction and mention the connection in your description.
Describe what each file shows
You do not need a long essay. One clear sentence is enough.
“Kitchen photo taken on move-out day — oven and surfaces already cleaned.”
“Check-in inventory page listing sofa condition on 12 September 2023.”
“Photo evidence.”
“Proof I am right.”
What to upload by deduction type
Tap a type to expand. Upload what you have — do not invent documents.
Cleaning
- Check-in and check-out photos or inventory notes.
- Dated move-out photos if you have them.
- Cleaning receipts or messages before you left.
Ask for A detailed invoice, itemised costs, and check-in comparison.
Damage
- Check-in and check-out photos of the area.
- Close-ups showing damage vs ordinary wear.
- Messages about the issue during the tenancy.
Ask for Proof the damage happened in your tenancy and that the cost is reasonable.
Repairs
- Photos of the issue and reports you raised.
- Emails or texts about when you reported it.
- Quotes or invoices only if you already have them.
Ask for Whether the repair was necessary, caused by you, and reasonably priced.
Replacement items
- Check-in inventory showing the item and condition.
- Check-out photos showing wear rather than loss.
- Receipts or age details only if you have them.
Ask for Replacement cost, item age, and whether betterment applies.
Redecoration
- Check-in photos or notes on walls and fixtures.
- Move-out photos showing fair wear.
- Messages about decoration during the tenancy.
Ask for How much is fair wear and tear vs tenant responsibility.
Missing items
- Signed or agreed check-in inventory.
- Check-out report or photos from when you left.
- Messages about missing items at move-out.
Ask for The inventory evidence used and a reasonable replacement value.
Check-in/check-out discrepancies
- Both check-in and check-out reports.
- Matching photos from both dates.
- Any dispute raised about the check-out report.
Ask for Which report they rely on and why it supports the deduction.
Other
- Documents or messages tied to the charge.
- A short note on why the amount is disputed.
- Dated payment proof if relevant.
Ask for A clear breakdown and evidence for each part of the charge.
By file type
Choose the right category when you upload so your pack stays organised.
Photos and videos
Use clear, well-lit images. Include wider room shots and closer detail where helpful. Dated photos are usually stronger than undated ones.
Communications
Emails, texts, and portal messages that show what was raised, when, and what was agreed. Highlight the relevant part in your file description.
Reports and inventories
Check-in reports, check-out reports, inspection sheets, and inventory lists are often central to deposit disputes.
Receipts and invoices
Upload what you have. If the landlord has not provided an invoice for a cleaning or repair charge, say that in your dispute explanation.
General tenancy documents
Tenancy agreement, deposit certificate, and move-in packs can support the overall timeline even if not linked to one deduction.
What usually strengthens a dispute
- A clear timeline — check-in, any issues raised, move-out, deduction proposed.
- Side-by-side comparison where possible (check-in vs check-out).
- Written messages showing you raised problems or disputed charges promptly.
- Specific challenge to missing invoices, missing inventory pages, or unclear costs.
- Calm, factual wording — let the documents do the work.
Common mistakes to avoid
- Uploading files without linking them to a deduction.
- Leaving descriptions blank so nobody knows why a file matters.
- Claiming a photo proves something you have not described in words.
- Mixing up amounts from different deductions or old messages.
- Uploading huge duplicates of the same image — one clear copy is enough.
Quick checklist before you continue
Run through this before you leave the evidence step.
- Every deduction has at least one linked file or a clear note why not.
- Each uploaded file has a short description of what it shows.
- Check-in or inventory documents are included for cleaning, damage, or missing-item claims if you have them.
- Messages about the dispute are uploaded if they exist.
- You have asked for missing invoices or breakdowns in your written responses.
ParkingPack will flag gaps on the review step. Stronger evidence here usually means a clearer pack later — but nothing guarantees an outcome.
Ready to upload?
Return to your case and add files using these tips.